Originally published 12/2011
Finnish grocery chain K-citymarket, owned by Kesco, is testing a new type of check-out lane for people who want to slow things down a little. Elderly and disabled customers are invited to use the slow lane when checking out. This check-out lane provides chairs to wait in and a higher level of customer service. Kesco has teamed up with Aalto University’s MIND research group to run the study of this experiment.
Read more on the Kesco website.